Heat Pump Water Heater Rebates
Now Accepting Applications
Equipment Requirements & Rebate Amounts
Northern Rural Energy Network (NREN) rebates are available for PG&E customers within the following service territory: Alpine, Amador, Butte, Calaveras, El Dorado, Humboldt, Lake, Lassen, Mariposa, Mendocino, Nevada, Placer, Plumas, Sierra, Sutter, Tuolumne, and Yuba counties.
Rebates are awarded on a first-come, first-serve basis. Rebate offerings are dependent on available funding and may change at any time. Please check rebate requirements below before purchasing.
Used, refurbished, or rebuilt equipment is NOT eligible for rebates. Installations in new construction or home additions that add >30% square footage to the home are NOT eligible for rebates.
Due to CPUC restrictions, projects replacing propane equipment are not eligible for NREN heat pump rebates, although we hope to be able to add this type of rebate to our offerings in the future. Feel free to reach out to your local NREN representative with any questions.
Note: There are requirements listed for the unit being replaced in addition to the requirements for the unit being installed. Installations that do not meet both the installed unit requirements and existing unit requirements are not eligible for rebates. To apply for rebates that list the Replaced Fuel Type of “Natural Gas”, you must have an active natural gas account with Pacific Gas & Electric Company and be replacing existing natural gas equipment.
Replaced Fuel Type | Equipment Criteria | Additional Criteria | Standard Rebate Amount | Enhanced Rebate Amount |
Electric | Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units. Must replace existing residential electric resistance tank water heater.
Installed tank size <45 gal using 120 volt or 240 volt: Must replace tank sizes 26 to 45 gal.
| Replacement of tankless unit is NOT eligible. Replacement of heat pump water heaters is NOT eligible | $800.00 | $1000.00 |
Natural Gas |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units.
Installed tank size <45 gal using 120 volt or 240 volt: Must replace tank sizes 26-45 gal (cannot replace tankless unit). | Existing equipment must be fully decommissioned and disposed of with gas pipe capped. | $1000.00 | $1500.00 |
| Replaced Fuel Type | Equipment Criteria | Additional Criteria | Standard Rebate Amount | Enhanced Rebate Amount |
|---|---|---|---|---|
|
Electric |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units Must replace existing residential electric resistance tank water heater Installed tank size <45 gal using 120 volt or 240 volt: Must replace tank sizes 26 to 45 gallons OR Installed tank size ≥45 gal using 120 volt or 240 volt: Must replace tank sizes 26 to 55 gallons
|
Replacement of tankless unit is NOT eligible. Replacement of heat pump water heaters is NOT eligible |
$800 |
$1,000 |
|
Natural Gas |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units. Installed tank size <45 gallons using 120 volt or 240 volt: Must replace tank sizes 26-45 gallons (cannot replace tankless unit) Installed tank size ≥45 gallons using 120 volt: Must replace tank sizes 26 to 55 gallons or replace tankless unit Installed tank size 45 to 55 gallons using 240 volt: Must replace tank sizes 26 to 55 gallons or replace tankless unit Installed tank size >55 to 75 gallons using 240 volt: Must replace tank sizes 26 to 69 gallons or replace tankless unit Installed tank size >75 gal using 240 volt: Must replace tank sizes 26 to 89 gallons or replace tankless unit |
Existing equipment must be fully decommissioned and disposed of with gas pipe capped. |
$1,000 |
$1,500 |
| Replaced Fuel Type | Replaced Tank Size | Installed Tank Size | Additional Criteria | Standard Rebate Amount | Enhanced Rebate Amount |
|---|---|---|---|---|---|
|
Natural Gas |
Replacing 26 to 45 gallon tank |
Installed tank size <45 gallon using 120 volt or 240 volt NOT ELIGIBLE: Replacement of a tankless unit |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units and ≥ 3.30 for 240 volt Existing equipment must be fully decommissioned and disposed of with gas pipe capped |
$1,000 |
$1,500 |
|
Natural Gas |
Replacing 26 to 55 gallon tank or tankless unit |
Installed tank size ≥45 gallon using 120 volt |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units Existing equipment must be fully decommissioned and disposed of with gas pipe capped |
$1,000 |
$1,500 |
|
Natural Gas |
Replacing 26 to 55 gallon tank or tankless unit |
Installed tank size 45 to 55 gallons using 240 volt |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 3.30 for 240 volt Existing equipment must be fully decommissioned and disposed of with gas pipe capped |
$1,000 |
$1,500 |
|
Natural Gas |
Replacing 26 to 69 gallon tank or tankless unit |
Installed tank size >56 to 75 gallons using 240 volt |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 3.30 for 240 volt Existing equipment must be fully decommissioned and disposed of with gas pipe capped |
$1,000 |
$1,500 |
|
Natural Gas |
Replacing 26 to 89 gallon tank or tankless unit |
Installed tank size >75 gallon using 240 volt |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 3.30 for 240 volt Existing equipment must be fully decommissioned and disposed of with gas pipe capped |
$1,000 |
$1,500 |
|
Electric Resistant |
Replacing 26 to 45 gallon tank |
Installed tank size <45 gallon using 120 volt or 240 volt NOT ELIGIBLE: Replacement of tankless unit or replacement of heat pump water heater |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units Must replace existing residential electric resistance tank water heater |
$800 |
$1,000 |
|
Electric Resistant |
Replacing 26 to 55 gallon tank |
Installed tank size ≥45 gal using 120 volt or 240 volt NOT ELIGIBLE: Replacement of tankless unit or replacement of heat pump water heater |
Installed unit must have Uniform Energy Factor (UEF) of ≥ 2.75 for 120 volt units or ≥ 3.30 for 240 volt units Must replace existing residential electric resistance tank water heater |
$800 |
$1,000 |
What You Need to Apply
To receive a rebate, a complete application package must be submitted within 90 days of equipment installation. NREN defines the installation date as the date when the equipment is installed and working correctly or the permit closure date. Equipment must be fully installed and operational before you apply for rebates.
Utility Bill Information
Make sure to have the following information ready. This information can be found on your most recent PG&E, Pioneer Community Energy, Redwood Coast Energy Authority, or Sonoma Clean Power electricity bill.
- Account holder’s name
- Service Agreement ID (SAID) number – typically found on pages 3 or 5
Installation Requirements
A photo or scanned image of your invoice or receipt that includes the following:
- Manufacturer
- Model number
- Number of units
- Installation date
- Vendor or contractor
- Total installation cost
When Replacing Natural Gas Equipment
In addition to proof of purchase, you will need the following:
- Gas SAID number
- Information about your home:
- Year home was built
- Approximate square footage of home
Enhanced Rebate Applicants
Enhanced rebates are available for PG&E customers in NREN service territory who meet the following criteria:
Click here to view Enhanced Rebate Requirements
- Enhanced rebate applicants must reside at the same address as the equipment installation site.
- Installation sites located in Lake County automatically qualify for enhanced rebates. No additional documentation is required.
- Applicants pursuing an enhanced rebate must provide proof of participation in one of the income-qualified programs detailed below. Documents must be current, dated within the past 12 months, and must reflect the same building address as the equipment installation site. Enhanced rebate applicants must reside at the same address as the equipment installation site.
- California Alternate Rates for Energy (CARE)
- Family Electric Rate Assistance (FERA)
- Low Income Home Energy Assistance Program (LIHEAP)
- Women, Infants, and Children (WIC)
- CalFresh/SNAP (Food Stamps)
- CalWORKs (TANF) or Tribal TANF
- Head Start Income Eligible (Tribal Only)
- Supplemental Security Income (SSI)
- Medi-Cal for Families (Healthy Families A & B)
- National School Lunch Program (NSLP)
- Bureau of Indian Affairs General Assistance
- Medicaid/Medi-Cal
- Weatherization Assistance Program (WAP)
Your Location
The installation site is located within the following counties: Alpine, Amador, Butte, Calaveras, El Dorado, Humboldt, Lake, Lassen, Mariposa, Mendocino, Nevada, Placer, Plumas, Sierra, Sutter, Tuolumne, and Yuba
Are you a PG&E Customer?
The electric account serving the Installation Site Address must have active service through PG&E, and/or Pioneer Community Energy, Sonoma Clean Power (SCP), and/or Redwood Coast Energy Authority (RCEA) and includes the Public Purpose Programs charge on the bill.
Terms & Conditions
Any equipment installed must adhere to the Terms & Conditions. Applicants must meet and agree to the Terms & Conditions.
Eligibility Requirements
Make sure to verify your eligibility if you are pursuing an enhanced rebate.
Ready to Apply?
Complete your rebate application below. Approved rebate application payments will be issued by a third-party processor. Payment information will be sent to the contact email on the application. Applicant must choose a payment method within 30 days, or a payment method will be automatically assigned to a virtual credit card.
In the event the Applicant does not provide a contact email, a mailer will be sent to the mailing address listed on the application with a QR code to redeem your payment. You may also ask your NREN representative to request on your behalf that the rebate payment be made by check and sent to the Account Name and to the address on the PG&E account.
Payments will be issued within 90 days following the receipt of a complete application package.
Mail-in rebate applications are available upon request.
Rebate Application
Please contact your local NREN representative for assistance completing the application.
County | Contact | Phone | |
Mendocino | Mendocino Council of Governments | 707-397-2099 | |
Humboldt | Redwood Coast Energy Authority | 707-269-1700 | |
Lake | Lake Area Planning Council | 707-234-3314 | |
Alpine, Amador, Butte, Calaveras, El Dorado, Lassen, Mariposa, Nevada, Placer, Plumas, Sierra, Sutter, Tuolumne, and Yuba | Sierra Business Council | 530-214-3796 |
FAQ
Do I need to be the electric and/or gas account holder to apply for a rebate?
Only the residential electric account holder of the address where the equipment was installed OR the purchaser of the equipment may apply for NREN rebates. See the NREN Rebate Program Terms and Conditions for details.
Do I need to submit a PG&E gas bill?
Natural gas SAID number is required if you are replacing natural gas-powered equipment with electric equipment
Is it required for a contractor to make equipment installations?
No, as long as all equipment requirements are met
Are installations in new construction or home additions eligible?
Installations in newly constructed buildings are NOT eligible for NREN rebates. Installations in home additions/alterations that add >30% square footage to the home are NOT eligible for NREN rebates. Please see the California Energy-Smart Homes Program for information on rebates that are available for new construction and additions/alterations.
How long do I have to apply for a rebate?
Rebate applications must be submitted within 90 days of installation of your new appliance.
What is required when replacing a natural gas-powered appliance with an electric appliance?
To be eligible for rebates that require a Replaced Unit Fuel of “Natural Gas”, you must have an active natural gas account with Pacific Gas and Electric Company (PG&E), and you must be replacing existing equipment that used natural gas. Propane, kerosene, fuel oil, or any other fuel not provided by PG&E is not considered natural gas.
Additionally, you must show proof of replacement including:
- Invoice or work order indicating capping a gas line
- Invoice or work order indicating disposal of old equipment
Do I need a building permit?
Installations of heat pumps for space heating & cooling systems require permitting through your local jurisdiction.
Is refurbished or used equipment eligible?
No. Eligible equipment must be newly purchased.
How can I receive my rebate payment if I don’t have an email address?
If you don’t have an email address, please contact your local NREN representative to
request that your rebate be mailed to you by check.
What payment options are available for redeeming my rebate?
The following payment options are available for redeeming your rebate payment:
- Venmo
- PayPal
- Check
- Virtual Visa Prepaid Card
- Visa Prepaid Card (physical card)
Additional information about each payment type will be available when you receive your
rebate payment email
What information do I need to submit to apply for the enhanced rebates
Customers who are eligible for the enhanced rebates must meet the following requirements:
- Reside in Lake County
- OR provide proof of participation in other income-qualified assistance programs within the last 12 months:
- California Alternate Rates for Energy (CARE)
- Family Electric Rate Assistance (FERA)
- Low Income Home Energy Assistance Program (LIHEAP)
- Women, Infants, and Children (WIC)
- CalFresh/SNAP (Food Stamps)
- CalWORKs (TANF) or Tribal TANF
- Head Start Income Eligible (Tribal Only)
- Supplemental Security Income (SSI)
- Medi-Cal for Families (Healthy Families A & B)
- National School Lunch Program (NSLP)
- Bureau of Indian Affairs General Assistance
- Medicaid/Medi-Cal
- Weatherization Assistance Program (WAP)
Where can I find more information about rebate payments?
For additional FAQs – including how to claim your payment, available payment options,
and troubleshooting – please visit the Choice Digital FAQ at Redwood Coast Energy
Payment Hub.
What email address will my rebate payment be sent from?
Rebate payment emails will be sent from Northern Rural Energy Network nrenrebates@choicedigitalpaymenthub.com with the subject line “Choose how you want
to receive your rebate”.
Payments will be issued within 90 days following the receipt of a complete application package. If you do not see the email in your inbox, please check your spam or promotions folder.